Managing your account

• How to delete my account?

  If there is no chance to encourage you to stay with us, you can delete your account by following these steps: log in to your account Click your name in the right upper corner Go to My profile Select Settings Click Delete my account Insert your password inFew readers

• How to edit my profile?

  Once you sign up to the platform, your profile with basic details is created and you will have access to the user Dashboard. To edit your profile and enter other relevant details, please: Login with your email and password used when you were signing up Click your name in the upper right corner Go to My profile In the section About me: add your profile photo select all spoken languages select your mother tongue let others know more about you and write a few sentenFew readers

• How do I change my password?

  If you want to change your password, please follow these steps: Log in to your account Click your name in the upper right corner Go to My profile Click Settings and you will first see the Change your password box Type in the old password Type in the new password Type in again the new password in the Verification box Click the Save button to save the changes YouFew readers

Searching

• What if there is no destination I would like to travel?

  We know that it might be annoying if you want to support us and book with us, but constantly getting no results for the destination you are interested in. We apologize for the inconvenience and have a huge ask for you. Don't give up! We would appreciate it if you give us a chance. When planning a trip, please come first to our platform to check whether you can find what you are looking for (https://support.fairbnb.coop/portal/en/kb/articles/what-if-there-is-no-destination-i-would-like-to-travelFew readers

Booking

• What does it mean when my booking is confirmed, declined or expired?

  When you complete the last step of your booking process and click SUBMIT, your host gets the booking request and 48 hours window for confirming or declining it; otherwise, it will be expired. when you receive the automatic message saying your host confirmed the booking. When the booking is confirmed, your account is charged for the total costs of the booking. when you receive the automatic message saying your booking is deFew readers

• How to book a place to stay for yourself?

  After you signed in to your profile, searched available accommodation for your destination, and chosen the one that matches best your needs, please Click the chosen listing Explore community projects you could support Click Book now You will be offered one or more projects available for support in the destination you travel If there is more than one, one is always preselected. If that's the one you want to support, leave it. If not, click on it to get another one preseleFew readers

Getting started

• How to register and get started

  Whether you want to join us as a host or a traveler, the first step is to register your account. Click LOGIN in the upper right corner of the homepage Go to the right part of the screen and click Sign up to have an account Sign up form opens up and you will select whether you represent an individual or an organization (companies included) Enter your First name, Last name, Date of birth, Country of residence Enter your email andFew readers

• CAPTCHA error

  You will be asked to enter CAPTCHA during the signing up process to confirm you are not a robot. Some users couldn't complete this step as they were getting an alert about the captcha error.Few readers

• I forgot my password. How can I log in?

  Sometimes it happens one gets to forget their password. If you're the one, don't worry! Go to the LOGIN Click Forgot your password? Enter your email to get the reset link Click Reset You will get the email with a link you must click to reset your password. Enter the new password Enter the same password in the verification field Click Change password Please note thaFew readers

• How to log in

  Logging in is available for the users who have already created their accounts. From the homepage, find LOGIN in upper right corner and click on it On the left side of the screen, enter credentials you used when signing up Click Sign in, and you'll get to your Dashboard.Few readers

• Do I have to have different accounts if I am both the guest and the host?

  You can search directly from the home page and login in before finalizing the booking. Or, you can log in and immediately and start to search from the pinned map, added listings, or a search bar.Few readers

• How is tourist tax collected?

  There are several ways the tourist tax is collected, and they depend on the tax-related legislation of the destination you are traveling to. The host enters information about the collection of tourist taxes in the Accommodation details, which you can find when you click the listing of your liking. If it says, No tourist tax, the local/regional/national legislation does not require tourists to pay tourist taxes. If it says Tourist tax included in the fee, the host's service prFew readers